Social Media

Five Ways TurboTax can use Social Media to Avoid a Nightmare

In case you haven’t heard it, TurboTax found itself in the middle of a nightmare this week due to a “processing error” pertaining to tax refunds that were to be deposited.  My friend Cheryl Phillips has documented the story from the beginning to the present time. It seems that customers are angry.  Understandably, and the

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